Why Choose Genius Home Loans?
We understand the importance and the power of knowledge in having the right mortgage for you. This is why we will guide you through the process step by step. By educating our clients to have the knowledge to understand the different types of loans, this will help them achieve a long term property investment plan. It is education and knowledge, not just a loan that creates a wealth strategy.
Ok, you have decided to move forward and now require further assistance. You have seen the value in having ‘professional help’, and how the help takes you to the next level of where you want to be.
Why are we different?
You are our client, and we are your agent not the lenders. We are not an employee of the lender which means to you we are in your corner from the outset.This translates to the solution being presented is known by yourself to be the one that suits your situation best, rather than the solution that is best for the lender involved.You the client will experience an an engaged path by knowing the right options are being consistently introduced to you.
Our pledge of service
When working with you, from the outset you will see these principals demonstrated via:
1. You will receive not only our office number, but a personal mobile number to consultant, so you can speak directly with the person
looking after your home loan.
2. You will have meetings held at a place that is the easiest locale’ for you to attend e.g. Your home or work.
3. You will be given one contact person from start to finish of the whole process, so you can feel comfortable that this person knows
your full story every step of the way.
4. You will be shown all the options available, from our very first time together
5. You will receive personal contact at each and every major milestone of your loan application as it occurs, so you are always aware of your applications progress
6. You will receive as a minimum service, a phone call from us of at least once a week (usually on a friday) to keep you informed and up to date of progress. This contact will be made by us even if no loan updates have been cascaded to us from the lender.
7. You will not be forgotten by us after your home loan has been formally approved. We know there are still many steps to take place before settlement of your property. We will work with you and your other advisers so those steps run smoothly and your whole
journey is enjoyable.